FAQs

General Product Questions:

What makes Valentia products unique?

Valentia Skincare products are natural, and we mean it. All of our products are made from natural botanicals and ingredients from the earth and are completely free from anything questionable that could harm your body or our planet. That means no artificial preservatives, detergents, parabens, GMOs, sulfates, or artificial colors, fragrances, or dyes. Just pure goodness from nature you can count on.

Why is natural skincare important?

At Valentia, we believe that beauty doesn’t have to come at the expense of your health. Your skin is your largest organ and what you put on it affects your whole body. Parabens mess with your hormones. Triclosan is a microbiome depletor. Harmful synthetics are linked to respiratory issues.

Harsh chemicals can weigh heavily on the long-term health and appearance of your skin, and can affect your well-being at the microbial level. For this reason, it’s important to support your skin (your body’s largest organ) in the same way you would fuel your body: with plant-based, pure nutrition. When you nourish your skin with ingredients it can recognize, it can exude its fullest, most vibrant, youthful and healthy potential.

This is also exactly why we've set out to create the world's cleanest skincare line using 100% natural and organic ingredients in their purest, boldest form, raising the bar for what’s possible.

Are natural skincare products effective?

The science is clear: you don’t need harmful synthetic chemicals to have gorgeous skin. Your skin is a product of nature, and there is nothing more intelligently designed to support it than ingredients derived from the world’s finest sources. We hand-select ingredients based on their nutritional value to effectively maximize the inherent radiance of skin, hair, and nails.

Do you use preservatives in your products?

All of our formulas are free from artificial preservatives.

Where are Valentia products made?

All Valentia products are made in the U.S. from worldwide, cruelty-free, and sustainably sourced ingredients.

Are Valentia products tested on animals?

Valentia is a cruelty-free company and certified by PETA.

Are Valentia products suitable for vegetarians and vegans?

Yes. All of our products are vegan friendly.

Are Valentia products safe during pregnancy and breastfeeding?

Yes. All Valentia products are safe for use during pregnancy and breastfeeding. We always recommend that you consult your physician about any skincare product you may be using or before starting a new product while pregnant or nursing.

Can I have an allergic reaction from Valentia products?

All Valentia products come from natural ingredients, and you most likely won’t have a reaction to them. We recommend doing a patch test first and consulting with your physician before starting use of a new skincare product.

If you're concerned about the ingredients of any Valentia product, contact us for advice. We also have a 100% money back guarantee.

 

Delivery Information

When will my order be shipped?

Orders placed on Amazon and Valentia.com generally ship within 1-2 days unless otherwise noted. Most items will be shipped the same day an order is received (Monday-Friday prior to 2:00PM PST). Orders received after 2:00PM, or those received over the weekend or on a national holiday, will be shipped the following business day.

When will my order be delivered?

Most orders shipped standard will arrive within 3-5 business days. Expedited Shipping orders will normally arrive within 1-3 business days. Delivery time frame is dependent on the shipping option that is selected during checkout.

How much will it cost to ship my order?

The shipping cost for orders placed on Valentia.com will be determined based on weight and the customer's location. When an order is more than $49, customers will have the option to select FREE standard Shipping.

Do you ship internationally?

We offer international shipping through USPS or DHL depending upon the destination. We offer a flat fee of $10 shipping to the following countries:
• Australia
• Belgium
• Canada
• Croatia
• Denmark
• Estonia
• Finland
• France
• Gibraltar
• Great Britain
• Hungary
• Ireland
• Israel
• Luxembourg
• Latvia
• Lithuania
• Malta
• Netherlands
• New Zealand
• Portugal
• Singapore
• Spain
• Sweden
• Switzerland

Contact us directly to learn more.